Return & Refund Policy

Returns Policy

We offer returns within 30 days of your purchase. To be eligible for refund/store credit, your item must be unused and in the same condition that you received it, and in the original packaging.

To issue your hassle-free return, simply email support@auraprosauna.com with your order number, proof that the order is in its original packaging, and we will send you a return label. Follow the steps from there to return. Please note that returns will need to be sent to the following address: 221 Placentia Boulevard, Scarborough, ON M1S 4H5. 

You can either receive store credit or a refund minus the postage charges. The customer will be liable for shipping costs if they proceed with a return. The full order amount minus the postage charge is available to be refunded. For cancellations, customers have 1 hour to cancel their order. If the order was already shipped, the customer will be refunded minus the cost to reroute the package back to the sender.

For International returns, please see International Shipping Policies below.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. The full order amount minus the postage charge is available to be refunded.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a few days, depending on when we received your item and on your card issuer's policies.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@auraprosauna.com.

International Return Policy

AURAPRO SAUNA does not do free returns for International orders. We do not provide shipping labels for these either. Please complete your return to our distribution address 221 Placentia Boulevard, Scarborough, ON M1S 4H5 within 45 days. The items must be unworn and still have the tags on them. As mentioned above, your product refund will be issued at current retail value only within 14 business days of receipt and restocking in our distribution center. Any and all shipping, duty/taxes, processing, and handling fees are not refundable.