Returns & Refunds Made Clear

We aim to make the return process simple, fair, and transparent.

Return Eligibility

  • Returns accepted within 100 days of purchase
  • Item must be unused
  • Must be in original packaging
  • Must be in resellable condition

Start Your Return

  1. 1

    Email support@auraprosauna.com

  2. 2

    Include your order number

  3. 3

    Provide proof of original packaging condition

Our team will guide you through the return process.

Return Conditions

  • Customer is responsible for return shipping costs
  • Product must be returned in undamaged condition
  • Must be suitable for resale

Return address:

221 Placentia Boulevard, Scarborough, ON M1S 4H5

Refund Options

Refund to original payment method OR store credit. Refund amount = order total minus:

  • Shipping costs
  • 10% restocking fee

How Refunds Work

  1. 1

    Returned item is inspected

  2. 2

    Approval/rejection email sent

  3. 3

    If approved → refund issued

Processing time depends on payment provider. Contact support if delayed beyond 15 business days.

Order Cancellations

  • Orders can be cancelled within 1 hour
  • If already shipped: Refund minus return shipping/rerouting cost

International Orders

  • No free returns for international orders
  • No return shipping labels provided
  • Customer pays all return shipping, duties, and taxes
  • Returns must be completed within 45 days

All fees including shipping, duties, and handling are non-refundable.

Important Information

  • Items must be unused and in original condition
  • Returns not meeting criteria may be rejected
  • Refund value is based on current retail value

Need Help?

Our support team is here to assist you at every step.

Contact Support

Fair & Transparent Policy

We strive to provide a smooth and reliable return experience while ensuring fair use of our policies.

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