PRODUCT QUESTIONS

How long does it take to set up?

The ARUAPRO™ saunas are simple and easy to set up. The setup should take no longer than ten minutes. Download the Manual.

What will be included with my order?

When you purchase the AuraPro Portable Sauna, you’re getting an incredible package of 10+ premium items designed to enhance your sauna experience. This includes a sauna thermometer, phone cover, face towel, essential oil, sauna under mat, sauna inside mat, bath towel, carry bag, body massager, steamer, herbal box coaster, sauna hat, and a steamer coaster. Additionally, you’ll benefit from a comprehensive 1-year warranty for your peace of mind. The package also features essential accessories such as fiber glass poles, a remote control, and an extra foldable chair, ensuring you receive everything you need for the ultimate relaxation experience.

Where should I set up the sauna?

You can set-up your sauna inside or outside but do be mindful that ARUAPRO™ saunas aren’t waterproof. All ARUAPRO™ saunas have been specifically designed with a unique corner design, allowing the product to be positioned effectively without occupying too much space.

How do I clean it?

The inside of the heat insulated cover is designed to help prevent mold and bacteria build up.

After use, we recommend leaving the door flap open to air out and wiping down the water vapor on the inside walls.

How Hot does it get?

The Steamer can heat up internally to 130°F with near 100% humidity which may feel subjectively hotter and can elicit greater strains on the cardiovascular system.

Why? Water has a higher heat capacity than air. When you're in a steam sauna, the air is saturated with water vapor which carries more heat energy to your body than dry air would at the same temperature.

This is why the temperature is lower in steam saunas but the humidity can make it just as intense, if not more so, than a dry sauna.

Product Specifications

  • Heat level : 1 - 7
  • Time Settings : 0 - 60 minutes
  • Smartsteam Capacity : 3.6L
  • Voltage : 110V
  • Wattage : 1600Watts 50/60Hz
  • Warranty : 1 Year
  • Size : Height 190cm, Width 110cm, Weight 15kg.

Why should I choose Aurapro?

Choosing Aurapro Sauna means opting for unmatched quality, convenience, and exceptional value. Here’s why our portable sauna stands out:

  1. Premium Quality Materials: Our sauna is built with high-grade materials to ensure durability and a long lifespan. We emphasize meticulous craftsmanship and attention to detail in every unit.
  2. Innovative Heating Technology: Aurapro Sauna features [insert heating technology, e.g., advanced infrared technology] for efficient, even heat distribution, maximizing relaxation and therapeutic benefits.
  3. Ease of Use: Designed for user convenience, our sauna is simple to set up, operate, and store, making it perfect for busy lifestyles and providing a spa-like experience at home.
  4. Health Benefits: Regular use of the Aurapro Sauna supports various health benefits, including improved circulation, stress relief, muscle relaxation, and detoxification.
  5. Portable and Compact: Its lightweight, portable design allows for easy movement and setup in different locations, making it a versatile addition to any home or office.
  6. Stylish Design: Our sauna combines functionality with a sleek, modern design that complements any interior decor.
  7. Customer Support: We offer dedicated customer support to ensure a smooth and satisfactory experience with your sauna. Our team is here to assist with any questions or concerns.
  8. Satisfaction Guarantee: Our sauna comes with a comprehensive 1-year warranty and a [insert return policy] return policy, providing you peace of mind with your purchase.
  9. Exclusive Gifts: As a special thank you for choosing Aurapro Sauna, we include 14 exclusive gifts with every purchase, enhancing your sauna experience:These gifts are: a sauna timer, phone cover, face towel, herbal oil, sauna under mat, sauna inside mat, bath towel, sauna bag, body massager, steamer, herbal box coaster, foldable chair, sauna hat, and a steamer coaster. These thoughtful extras are designed to provide you with even greater value and enjoyment.

By choosing Aurapro Sauna, you invest in a product designed to elevate your wellness while providing exceptional value and a generous array of complimentary gifts. Experience the difference with a sauna that combines innovation, comfort, style, and a thoughtful selection of extras just for you.

What materials are used in your sauna?

Our portable sauna is made from high-quality, durable materials, including a satin top layer, silk cotton middle layer, and polyester taffeta lining. It’s designed for comfort, durability, and heat retention.

What is the maximum temperature the sauna can reach?

The sauna can reach temperatures of up to 140°F (60°C), providing a full sauna experience from the comfort of your home.

Are there any safety features?

Yes! The sauna comes with an automatic shut-off feature on the steamer to prevent overheating, as well as heat-resistant poles and materials for added safety.

Is the sauna safe to use every day?

Yes, the sauna is designed for regular use. However, it is important to listen to your body and stay hydrated during sessions. If you have any medical conditions, consult with a healthcare professional before use.

Are the materials non-toxic?

Yes, the AuraPro Sauna uses BPA-free and microplastic-free materials, meeting strict ROHS and GreenGuard standards for environmental and health safety. Additionally, it’s certified to be safe with Microplastic-Free and BPA-Free materials.

SHIPPING & DELIVERY

Do you offer free shipping?

Yes, we offer free shipping on all orders within Canada. For international customers, shipping fees will apply and vary based on your location.

What shipping methods do you offer?

We use UPS Standard Shipping Purolator Express for all orders. This ensures reliable and timely delivery straight to your doorstep.

How long does processing take?

Orders are processed within 1-2 business days. You will receive a confirmation email once your order has shipped, along with tracking information.

How long does shipping take?

With Purolator Express Shipping, delivery usually takes 1-2 business days, depending on your location. Once your order is processed, you'll receive tracking information to follow your package every step of the way. While delivery times may vary based on your region and any unforeseen circumstances, we strive to ensure a smooth and timely arrival of your order.

Can I track my order?

Absolutely! Once your order is shipped, you will receive a tracking number via email so you can monitor your package's journey.

Can I change my shipping address after placing an order?

If you need to change your shipping address, please contact our customer support as soon as possible. We may be able to update your address if your order hasn’t shipped yet.

RETURN & REFUNDS

What is your return policy?

We offer a 30-day return policy. To be eligible for a return, the package must be unopened, in its original condition, and in the original packaging. Once opened, the item is no longer eligible for return. Click here for return policy.

How do I initiate a return?

To start a return, simply contact our customer support team with your order number and the reason for the return. We will guide you through the process and provide shipping instructions.

How long will it take to get my refund?

Once we receive your returned item and inspect it, refunds are processed within 5–10 business days. The refund will be issued to your original payment method.

Can I return an item if I’ve used it?

No, items must be in unused condition and in their original packaging to be eligible for a return.

WARRANTY

Does it come with a warranty?

Yes. We provide 1 year warranty. Click here for more learn more.

How do I file a warranty claim?

To file a warranty claim, simply contact our customer support team with proof of purchase and a description of the issue. We'll guide you through the process to ensure you get the necessary support.

What is not covered under the warranty?

The warranty does not cover damages caused by improper use, unauthorized modifications, or accidental damage. Normal wear and tear, such as scratches or cosmetic damage, is also not covered.

Is the warranty transferable if I sell my sauna?

No, the 1-year warranty is only valid for the original purchaser and is non-transferable.

Do I need to register my sauna to activate the warranty?

No, you do not need to register your sauna. Your warranty is automatically activated upon purchase, and we recommend keeping your proof of purchase for reference.

Does the warranty cover accessories like the foldable chair and carry bag?v

No, the 1-year warranty only covers the portable sauna and steamer. Accessories such as the foldable chair, carry bag, and other items are not covered under the warranty.