Shipping Information

Shipping Policy

We are committed to providing fast, reliable, and transparent shipping to all our valued customers. For orders within Canada, we are pleased to offer free shipping on every purchase, ensuring you receive your items at no additional cost. For our international customers, shipping fees are applied based on the destination and weight of the package, which will be calculated and clearly displayed at checkout. International customers are also responsible for any customs duties, taxes, or other applicable charges required by their country’s regulations. Please note that all shipping fees, duties, and taxes are non-refundable.

Processing time

All orders are processed within 1-2 business days, and once your order is on its way, we will send you an email with tracking information so you can monitor its journey. Please note that our business days are from Monday to Friday, excluding holidays, and shipping times are calculated accordingly.

International Shipping Policies

For international shipping, delivery times can vary depending on the destination, but typically range between 7-21 business days. While we strive to deliver your items promptly, international customers should be aware that any customs fees, duties, or taxes are the responsibility of the customer. We are not liable for any delays caused by customs processing or local postal services, though we do everything in our power to ensure smooth and efficient delivery.

In the event that a package is undeliverable or refused by the customer, the customer will be responsible for any additional shipping fees, including the cost of reshipping the package. If the package is returned to us due to an incorrect address, refusal upon delivery, or failure to pick up the package, we are not responsible for the shipping charges incurred. Any return shipping fees and potential reshipping costs will be the responsibility of the customer. To avoid these issues, please ensure that all shipping details are accurate and that you are available to receive your package to avoid additional fees.

Our goal is to provide a seamless shopping experience, and we are here to help. Should you have any questions or concerns regarding your shipment, please feel free to reach out to our customer support team for assistance.